Terms & Policies
Time's Lab Cloud provides setup, operation and API/integration testing of offshore AI development environments, an IT outsourcing and R&D testing service. This page sets out the basic conditions for using the service, the uses we prohibit, and how we handle your information.
Terms of Service
These terms are a public summary of how the service works. The Offshore AI Environment Setup and API Testing Service Agreement signed by each customer sets out both parties' rights and obligations; where the two differ, the signed agreement prevails.
The service
We set up and maintain a dedicated macOS environment for AI development and API testing for business customers. It includes one dedicated Apple Silicon machine (Mac mini or Mac Studio), its own rack position, its own network connection with one fixed public address, UPS backup power, AppleCare+ for the first year, and technical support that responds within 48 business hours. The fixed public address is provided only as a technical property of the test environment, for API callbacks, allowlists and stability testing.
Who can use it
The service is only for lawfully registered businesses and teams. The contracting party, paying account and contact person must be genuine, and payment must be made in the contracting party's own name. We may verify identity and intended use before signing or during the service.
Delivery and access
Remote access credentials are delivered within 10 business days of receiving the first payment; custom configurations wait on Apple's shipping, as confirmed in your order. After delivery you have full administrator rights on the machine and can install development and AI tools yourself. You are responsible for the software, data and workloads you put on the machine, so please keep your own backups.
Fees and payment
- All prices are in Canadian dollars (CA$), exclude tax, and are as confirmed in your order.
- Annual plans pay 12 months in full at signing; months 13 to 15 are prepaid at the monthly rate. Monthly plans prepay each month before the 1st.
- We may suspend service when payment is 5 days overdue and terminate it at 30 days overdue; overdue amounts accrue a late fee of 2% per month.
- A formal invoice is issued within 5 business days of each payment.
Price commitment
During the 15 months set out in your order, we won't raise that order's service fee or network tier add-on. If you keep the machine with us after ownership passes to you, the service fee won't exceed the monthly price before the transfer. We may lower prices in line with the market, and any reduction applies to you automatically.
Transfer of ownership
Once you have 15 fully paid months in service, with no outstanding balance and no unresolved breach, ownership of the machine passes to you automatically. You can then have it shipped to you (international shipping, insurance and duties at your cost) or keep it operated by us. Months in arrears, suspension or breach don't count towards the 15.
Availability and maintenance
We target 99.0% monthly power and network availability, excluding planned maintenance, causes on your side, upstream carrier failures and force majeure. If we fall short, we credit next month's service fee in proportion to the downtime, up to 30% of that month's fee. Planned maintenance is announced 48 hours ahead. Hardware faults go through Apple's official service; if we can't provide a replacement machine during the repair, no service fee is charged for that time.
When we touch your machine
After delivery we don't log in to or operate the machine's operating system unless you give written authorization using the agreement's appendix, stating the scope, validity (no more than 72 hours) and method of access. Verbal authorization is not valid. Physical-layer work such as power cycling, cabling and network equipment changes and sending hardware for repair, and disconnection, recovery and data-preservation steps taken under the Acceptable Use Policy, don't need authorization.
Termination and refunds
- Monthly plans can be stopped with 15 days' written notice; the current month isn't refunded and ownership doesn't transfer.
- Annual plans are refunded in full if we can't deliver within 7 days for reasons on our side; otherwise they aren't refundable, but with our written consent the remaining term can be transferred to another business.
- If service is terminated for breaching the Acceptable Use Policy, fees already paid are not refunded; see Part 02.
Limitation of liability
Our total liability to you is capped at the service fees you actually paid in the 3 months before the event, and we aren't liable for indirect losses such as lost profit, data or goodwill. Machines are delivered in Apple's factory condition, and we give no additional warranty of fitness for a particular purpose.
Governing law
These terms and the service agreement are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes are first negotiated for 30 days; if unresolved, they go to the Ontario Superior Court of Justice (Toronto).
Acceptable Use Policy
The environment may only be used for lawful development, testing and research. You must comply with Canadian law, the law where you are, and the terms of every platform you access. The uses below are prohibited outright; we may decide on reasonable judgement, without waiting for a court ruling.
Prohibited uses
| Network use | Circumventing any country's or region's network controls; setting up or running proxy, VPN, tunnel or relay services on the machine; renting, subletting, reselling or providing the environment, public address or bandwidth to third parties. |
|---|---|
| Money and payments | Money laundering, Ponzi schemes, unlicensed payment or currency exchange, top-up or proxy-payment platforms, fraudulent investment, unlicensed gambling. |
| Fraud | Phone and online scams, phishing, look-alike websites, impersonating people or organizations, obtaining money or information by deception. |
| Account abuse | Bulk-registering or buying fake accounts, trading accounts, evading platform risk controls or bans, fake orders, fake traffic, fake reviews, using other people's accounts. |
| Network abuse | Spam, DDoS, unauthorized scanning or intrusion, distributing malware. |
| Illegal content | Child sexual exploitation material, terrorist content, piracy, illegal pornography. |
| Sanctions and export controls | Serving individuals, entities or countries on Canadian or United Nations sanctions lists, or breaching Canadian export controls. |
| Other | Anything that is a crime in Canada or where you are, or that gets our address ranges, lines or Apple accounts blocked or restricted. |
Genuine payments and accounts
Please pay from the contracting party's own account. We don't accept payment by third parties or top-up services, other people's cards or funds of unknown origin, and we don't offer top-ups, payments or account registration on any third-party platform. Third-party services you use on the machine must be registered and paid for under your own real identity.
How we handle violations
If any of the following happens, we may stop the service and terminate the agreement immediately, without notice or a cure period:
- a payment is declined, reversed or charged back, or turns out to come from a top-up service, a stolen card or someone else's account;
- your activity gets our public addresses, lines, Apple accounts or upstream services blocked, restricted or cut off;
- you sign or pay using fake accounts, a false identity or forged documents;
- you engage in any prohibited use listed in 2.1.
On such termination, fees already paid (including any unused part of an annual plan) are not refunded, accumulated service months reset to zero, and ownership of the machine does not transfer. We reserve the right to recover our costs from you, including replacing blocked addresses or lines, losses suffered by other customers, carrier or platform penalties, investigation costs and legal fees.
Reporting and cooperation
Where we reasonably suspect illegal or prohibited use, we may report it to law enforcement and regulators in Canada or the relevant country, to carriers or to affected platforms, and provide contract details, payment records, address allocation records and network logs. We comply with lawful requests for information. We may ask you to explain the use and end users in writing within 3 business days; refusing or giving a false explanation is a material breach.
What we look at, and what we don't
We don't look at the files or data on your machine. To keep the network secure, we monitor traffic volume, ports, connection destinations and outside complaints and blocking notices. This information, third-party complaints and law-enforcement inquiries can all inform our decisions.
Reporting abuse
If you see abuse coming from our addresses, send the time, source address and evidence to admin@timeslab.ca with “Abuse” in the subject line. We act on reports within 2 business days.
Privacy Policy
We handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and collect only what we need to run the business.
Information we collect
| Booking form | Name, company or team, industry, work email, WeChat or other contact, the model and use you're interested in, and any notes you add. |
|---|---|
| Contracts and billing | Company name and registration details, authorized representative, billing details, payment records. |
| Running the service | Address allocation records, network traffic metadata (volume, ports, connection times), remote authorization and access records, support tickets. |
| Website visits | This website uses no cookies and no analytics or ad-tracking tools, and stores nothing in your browser. Web fonts are served by Google Fonts, so your browser makes a standard network request to Google when a page loads. |
We don't collect or look at the files, code or data on your machine, and we don't store credentials for third-party accounts you use on it.
How we use it
- to answer inquiries, quote, sign contracts and issue invoices;
- to deliver and maintain the environment and provide technical support;
- to keep the network secure, handle abuse complaints and enforce the Acceptable Use Policy;
- to meet legal, tax and accounting obligations.
We don't sell your personal information or use it for marketing unrelated to the service.
Who we share it with
- Apple: as needed for warranty, AppleCare+ registration and repairs;
- payment providers and banks: as needed to process payments;
- accountants and legal advisers: for tax and legal matters, under confidentiality obligations;
- law enforcement and regulators: when required by law, or when reporting under section 2.4 of the Acceptable Use Policy.
Storage and retention
Information is stored mainly in Canada. Contract and financial records are kept for at least 6 years as Canadian tax law requires; network logs and metadata for 24 months, longer where an investigation requires it; inquiries that don't lead to a contract are deleted within 2 months of the last contact.
Your rights
You can ask to see or correct the personal information we hold about you, or withdraw consent for non-essential uses. You can also ask us to delete it, except for records the law requires us to keep. Email admin@timeslab.ca and we'll reply within 30 days. If you're not satisfied with our reply, you can complain to the Office of the Privacy Commissioner of Canada.
Security
Customer records are kept in access-controlled systems, open only to the people who need to handle them. Authorized remote access is logged, and access credentials are revoked as soon as an authorization expires.
Updates and contact
Updates are posted on this page with a new effective date; material changes affecting signed customers are emailed 30 days in advance. For privacy questions contact admin@timeslab.ca or WeChat LHConsulting.