Policy

Thank you for taking your time to review our products and services. Please, rest assured that we care about your privacy and security. We believe that keeping our customers’ data secure is our top priority. Therefore, we have taken effective measures to protect your personal data from the risks of loss or unauthorized use. Please, read this policy statement to understand what information we collect.
While working on your order, we will need detailed information about

•Our customers

•Our website visitors

In the meantime, our server will collect information on your

•Browser type

•Time of access

•Operating system.

The information we collect while cooperating with you does not disclose your identity. Therefore, it cannot be used for purposes other than customizing and adjusting our website to suit your needs. We do not share or disclose any information collected from our customers with third parties.

Personal Information

To place an order on our web resource, you will have to provide us with your

•Name
•Valid email
•Valid phone number

Also, we will need the following details to be indicated while cooperating with us. We will use the personal information collected about you to complete your task. It may happen that you will not be able to upload the needed materials for your order or you may not be available to the writer if he or she needs you to approve the topic. For these reasons, we strongly suggest that you submit real email and phone number details. We will need to contact you if any additional clarifications are needed regarding your paper. No data shared by you will be disclosed to a third party.

Online Transactions

We cooperate only with secure and reliable online payment providers. Thus, you can be certain that your financial information will be secured against unauthorized use.

Clients’ Rights

Customers have the right to replace or change their personal information. They also have the right to delete this information. If you need to do it, please, contact our support department members.

Our clear and ambitious goal is to provide the best custom writing service. We offer superior academic papers of different types, i.e. essays, research proposals, dissertations, theses, business reports, etc. Whatever you academic level is (High School, College, University, MA, PhD), we will help you complete your assignments.

Price Quote

If you want to buy a paper from us, place an order on our website. If you desire to find out what price you will need to pay for your assignment before ordering it, you can request our customer support team to give you a price quote. State the deadline, type of your order, and other details, and our support team will calculate the price you will need to pay. Note that you can always turn to our support team for assistance if any difficulties in placing orders arise.

Significance of Communication

If you have any questions concerning our services, contact our support agents ta any time suitable for you, as they work 24/7. You can call our support team, send them an email, or reach them via our live chat.

Deadlines and Delivery

The time frames for completing assignments vary from 3 hours to 2 months. All assignments are done according to the deadline indicated in the order form. However, if you want your writing project to be delivered earlier, its price will be recalculated and you will be asked to place an additional order.

Ordering Process

Take the following steps to order papers from us:

1.Fill in the order. Provide detailed instructions about your assignment. Set the deadline, choose a correct academic level, state the word count, topic, etc. Please keep in mind that it is important to lay down all requirements during the ordering process. Extra guidelines for the orders that are in progress cannot be provided after 10-15% of the deadline expires.

2.Proceed with the payment. Once payment verification is received, the writer will begin working on your assignment straight away.

3.Communicate with the assigned expert. You can communicate with your writer during the writing process and ask questions about your order.

4.Download your paper. As soon as the deadline expires, you will be able to download your completed assignment from your personal profile. As an option, you can request us to send your order to your email address. Note that at your request, we can send you a free plagiarism report alongside your paper so that you can see it is authentic.

Submitting a Refund Application

Customers can apply for refunds within 2 weeks from the expiry of an order’s deadline. Plagiarism-related refunds are not subject to timeframe restrictions. However, customers should submit a legitimate plagiarism report to prove the writer is at fault.

Note: Some of the plagiarism detection services that are considered credible are Turnitin and its partners (e.g., WriteCheck and iThenticate). Correctly formatted quotes taken directly from another text, referenced sources and tables of content are not classed as plagiarism. Plagiarism detection systems such as SafeAssign.com cannot be considered reliable as the reports produced by this system usually highlight direct quotations and references as instances of plagiarism. Additionally, handwritten notes or comments within files cannot be considered as credible proof.

1.In the case of a continuation order, Writology Limited cannot be held responsible for plagiarism detected in any section of a paper written or provided by a customer. Only those parts created by the writers of Writology Limited will undergo authenticity testing.

2.Should a customer feel dissatisfied with an order, our Refunds Team will look at their case and report on the matter. Where a claim is justified, we will refund the customer in full or partially. All requests are responded to within 3-4 working days.

Revisions

1.Free revisions may be requested within 24hrs after deadline expiration. Beyond this timeline, a new order will need to be placed by way of compensation. Where a writer offers or agrees to undertake revisions free-of-charge, it will not be possible to provide a further refund.

2.For lengthier papers, e.g., those in excess of 20 pages, customers have up to 30 days after the deadline’s expiry date to request a free revision.

3.Our free revision policy is not applied where a customer changes the originally provided instructions the originally provided. If vital instructions are not provided until an order is completed or during the writing process, we may ask you to submit another order to compensate our writing staff.

4.Where free revisions are required, the customer should set a new completion timeframe when sending their revision requirements. Sometimes, revisions can take a day if the instructions are complicated or we find it difficult to reassign the order. Nevertheless, in every case, Writology Limited will endeavor to complete your revisions within the timeframe agreed upon.

5.We recommend that customers check their profile pages and email for possible correspondence from our writers or administration team. At times, unfortunately, customers neglect to upload or attach important materials with their initial order. Customers are responsible for providing detailed and essential materials when placing an order or if our writers ask for it.

6.There is an “Extended Revision” option for a client to choose when the order is placed, for the 30% of the initial order price. This allows deadline extension for a free revision up to 14 days. Yet, initiating a revision should be in strict accordance with the original instructions. Please note that additional fee for “Extended Revision” is not reimbursed if a customer does not submit a revision request.

Refund

1.Full refunds (100%) may be requested if a customer was charged twice or mistakenly placed an identical or duplicate order. In these cases, the customer should cancel their order immediately by contacting our support team.

2. Customers are entitled to a full refund (100%) if we do not manage to find or assign a suitably qualified writer.

3.If a 100% refund is issued, the customer should no longer use any papers or materials provided by Writology Limited for any purpose.

Word Count Issues

1.Pages are counted according to the number of words per page (e.g., 300 per page) and not visually. Where technical papers are needed, however, this rule is not applied because these works often contain a lot of calculations. The price will be calculated according to the complexity of the assignment.

2.Presentation slides (PowerPoint). The provision of speaker notes is a service we provide in return for payment. Customers can choose this service when ordering a ppt assignment and we will provide from 100 to 150 words of notes with every slide.

3.Writology Limited helps completing online test assignments. The cost of this work is based on how many questions there are (five questions per a page). A similar calculation is applied to questions of the multiple-choice type. Therefore, for an assignment with 15 questions, the customer should order a three-page paper.

Delivery/Deadline

1.Compensation will be required where a customer expects their paper to be delivered early. Our representatives will recalculate the cost and request a supplementary order. Where our writer agrees to complete an assignment early without extra payment, we cannot issue a refund later.

2.Where a customer does not approve a deadline extension and an order is delivered late, at least a partial refund may be issued. We will recalculate the cost difference according to the prices displayed on the website of Writology Limited.

Order Type

1.It is necessary for customers to choose the correct type of order. For example, they should choose “Research Paper” and not “Essay” when they need a research paper. Where payment for an order has not been received, we cannot issue a refund.

2.With orders for “Rewriting,” our writers reword or paraphrase the original text. Where a customer requests for extra research, a new section added to a paper or changes to the sources or any features that resemble a freshly written piece, an additional order will be needed to compensate our writer.

3.We encourage customers to monitor their email or personal profile area in case our support team sends messages. Timely response from customers is much appreciated, especially where a topic we have chosen needs to be approved by the customer.

Interpretation of the terms

•“Website” refers to www.timeslab.ca, mobile website, and mobile application.

•“Customer”, “you”, “your” or “yours” refer to anyone submitting, bidding, or executing an Order, as well as uploading any information and transferring payments on the Website.

•“Content” means all information, text, materials, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.

•“Expert” is a person engaged by the Company on a freelance basis to provide Services to the Customers.

•“Messaging System” is the software that ensures uninterrupted communication between the Customer and the Expert or the Support Team.

•“Order” refers to the factual request for a Service sent to our Company by the Customer. It includes particular requirements and specifications regarding the sources to be used in the Product.

•An “Order” is an electronic request for a paid Product from the Customer. The Order specifies the scope of work and other requirements regarding the Product.

•“Order” refers to the written Order submitted in electronic form online on the Website by the Customer. The Order includes the work in its entirety, along with the Customer's requirements.

•“Personal Balance” refers to the total amount of funds available in your account that have not been used towards an Order after a successful transaction. Funds are added to the Personal Balance voluntarily to compensate for the Order(s) price at the Customer’s discretion.

•“Order Balance” refers to the total amount of funds allocated to a specific Order after an Expert has been assigned to the Order.

•“Escrow” refers to the financial agreement in which We control monetary transactions between the Customer and the Expert as a third party. According to this agreement, We only release the funds once the contract terms are met.

•“Service” (Services) is provided by the Experts within a defined time frame and according to the Customer’s requirements in respect of educational matters. The Service encompasses all Order Statuses.

•“Product” is a result of delivered Service. A Product is designed to facilitate learning and understanding of the Customer in a particular subject field or topic. The Product is not intended for submission to any educational institutions chartered, incorporated, licensed, registered, or supervised by the state, fulfilling the requirements of a degree, diploma, certificate, or course of study at any educational institution.

•“Product Revision” is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order.

•“Quality Assurance Department” refers to the Company's structural unit responsible for evaluating and protecting the quality of our Products and Services. The Quality Assurance Department holds responsibility for investigating all disputed claims and remains impartial towards all parties.

•“Support Team” or “Support” refers to the Company's structural unit responsible for coordinating and assisting the Order and Services.

General information

By browsing the public areas, or accessing and using the Website, you acknowledge that (i) you have read, understood, and agree to be legally bound by these Terms and the Privacy Policy and that (ii) you are at least 16 years of age, or (iii) if you are less than 16 years of age that you have reviewed these Terms and the Privacy Policy with your parent or guardian and that your parent or guardian has agreed to them on your behalf before the use.

You agree to use the Service only for lawful, personal, and informational purposes. You agree that you will not use Service in any manner that is malicious or that violates any applicable local, state, national, or international law, or the intellectual property or proprietary rights of any third party.

Moreover, you agree to exercise common sense and judgment while using the Services and not to disclose to Experts any information, including any personal information (yours and third parties), the disclosure of which is not required by the Services or may be in conflict with these Terms.

Registration

In order to receive the Product, you will be requested to register by providing your email and password or sign in via Facebook or Gmail account. Your account will be created based on the information you provide to us.

You agree to provide complete, accurate, and up-to-date information during the registration process and to update such information as necessary to ensure that it remains complete, accurate, and up-to-date. You may not register for an account on behalf of any person (other than yourself).

No person may have more than one active account at any given time. Should multiple accounts be discovered, they will be merged with your initial account created during your first purchase.

When you create your account, you will be asked to create a password, which you will be solely responsible for safeguarding. We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers, and symbols). You agree not to disclose your password to any third party, and you agree to immediately notify Us of any unauthorized use of your account. You further acknowledge and agree that you will be solely responsible for any activities or actions on or through your account, whether or not you have authorized such activities or actions. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Should any difficulties arise during the process of account creation, please contact our Support.

Customer conduct

Any time you access or use the Services, you are required to comply with our Customer Conduct guidelines, as set forth below.

You agree that you will access and use the Website and Services for your personal use only.

You agree that you will not access or use the Website or Services to upload, share or store any information, or otherwise act in any manner, that:

1.is intended to perpetrate a hoax or otherwise defraud, mislead or deceive any person;

2.violates, breaches, or circumvents any applicable local, state, federal, or other applicable law, rule, or regulation, including any ruling or order of a court or administrative body;

3.is copied from someone else or violates, breaches, or circumvents the rights of any person or entity;

4.promotes illegal or harmful activities.

You are not authorized to access or use the Website or Services:

1.to impersonate any person, or falsify or otherwise misrepresent your identity, credentials, affiliations, or intentions;

2.to systematically retrieve information or content to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory, or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;

3.if you are a person barred from receiving services under the laws of the United States or other applicable jurisdictions; or

4.for any other purposes that are not expressly permitted by the Terms.

5.access, copy, distribute, share, publish, use or store, or prepare derivative works from any Website content that belongs to the Company or to a third party, including works covered by any copyrights, trademark, patent, or other intellectual property rights, except with prior express permission of the person or entity party holding the rights to license such use;

6.to share your login credentials or transfer your account to another party without our consent; or

7.to circumvent our systems, policies, and determinations as to your account status, including by attempting to access or use the Website if your account has been suspended or deactivated or you have otherwise been temporarily or permanently prohibited or blocked from using the Services.

Verification

We do not control and are not responsible for any information provided by any Expert with the aim of such verification. Furthermore, we do not endorse or make any representations or warranties regarding the reliability of the verification or Experts themselves.

We cannot confirm that each Customer is who they claim to be.

Both Customers and Experts agree and understand that they assume all risks when using the Services (on behalf of Customers) or providing the Services (on behalf of Experts).

Service providing

You will not use the Product in any manner that harasses the Expert or the Company. You will respect the privacy of the Company and the Experts and you will not make any unwelcome, rude or abusive communications or interact with the Experts in any unlawful, disrespectful, offensive, harmful or detrimental manner.

If you ever believe that the Expert has violated the law or is threatening or endangering you in any way, please contact us immediately at https://www.timeslab.ca/support.

You understand that when ordering services you will be exposed to content from the experts who are not under our direct supervision or control and that we are not responsible for the content or communications provided by them.

You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us with respect thereto. You agree to indemnify and hold us, and our officers, directors, employees, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the products.

You are solely responsible for all information that you submit or transmit through the Website (“Information”).

Once you submit your information via our Website it cannot always be withdrawn. You assume all risks associated with your Information, including anyone else’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information that makes you personally identifiable.

You take sole responsibility for ensuring that the information does not contain any material that is illegal, is false, intentionally misleading, defamatory, or violates any third-party right.

You acknowledge that the website is intended to provide educational assistance to customers and expressly agree to comply with the community guidelines.

Order placing and order process

The Order is placed by completing the Order form provided on the Website. No Service is provided by other means than by request.

The Order form will specify the scope of the work, Order parameters, and delivery terms. It is your responsibility to provide exact, complete, and final information in each standard Order form section when filling it out. You are obligated to ensure that the information given in the Order is presented in a form that allows the Expert to provide you with a correct Product.

The Company reserves the right to re-evaluate the Order details following the final payment to confirm whether the assignment requirements were met successfully, as indicated by the Customer.

Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer's requirements have been adhered to.

Each Order placed by the Customer has a required volume, measured by the number of words. Upon the Service delivery, the Product received has to match the expected word sum. Note that the document may have fewer pages than requested but should have an exact number of words according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. Should there be a page/number-of-words mismatch, the Customer may request to reformat the Product to match the number of words/pages according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. For PowerPoint presentations, 1 slide corresponds to approximately 135 words per slide (text on slide).

Customer and Support may provide changes to the scope of work only if the Expert has not started the work yet. No changes can be made once the Expert has started working on the Order. Should the changes in Order details affect the volume of work, Order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation.

Should the Customer require any specific materials to be utilized in the production process, they must specify the sources and provide them to the Expert. If the references are not provided, the Expert is responsible for locating them. However, additional charges will be incurred and must be paid before the Expert can begin working on the project.

In general, the following deadlines for Orders are in place:

•For Orders due within 12-24 hours, the Customer must supply the sources within 30 minutes of the Order placement;

•For Orders due within 24-72 hours, within 1 hour;

•For Orders with a 72+ hour deadline, sources must be received a day in advance.

If the Customer did not provide materials within the deadline, extra payment and/or time for completing the Order would be required. The Company is not responsible if the Order's instructions were changed or incorrect in the first place. If the Customer adds extra materials after the work is delivered, all the funds can be released to the Expert if initial instructions are followed.

The Customer is highly encouraged to communicate with the Expert using the Messaging System or contacting the Support team directly when seeking more information. By placing an Order on the Website, the Customer acknowledges that it may take a few hours to get a reply from an Expert.

The Customer can track the progress of the Order by using their Personal Account, where information about each Order and its status is displayed. The Customer can also contact Support to request the Order’s progress status by using all communication means. The Support Team is available 24/7.

The Customer may select a Favorite Expert to work on the Order by indicating their name or ID in the “Invite Expert” field. The Customer acknowledges that there is no 100% guarantee that the specific Expert is available to work on the Order. However, the Customer reserves the right to assign another Expert from the list of the biddings.

While ordering the Services, you must not send to the Experts any content which may be considered illegal, unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful or racially, sexually, ethnically or otherwise objectionable.

Order payment and discounts

When placing an Order, you agree to pay for the provided Service. The Company starts to process your Order only after the payment for the Service is made and authorized. It is recommended that you use a payment card at least six months before the expiration date.

In some cases, the Company might ask the Customer to send a photo of the credit card used to submit the payment. The cardholder’s name and the last four numbers on this card must be visible. The Company holds responsibility for all personal data shared by the Customer and guarantees its confidentiality.

The payment for the product is calculated based on the Company's pricing and is paid in advance, as stated in the order form, once the scope of work is identified. Additionally, the Customer may be charged a service fee for using the website, which is determined by the Company and depends on the order's complexity, parameters, and other features. The exact amount of the service fee is available to the Customer at the payment stage.

The service fee is non-refundable except when the order evaluation is 0% (zero percent).

The Company will not proceed with the product delivery until full payment has been made and authorized.

Orders can be paid by funds from your Personal Balance.

The Company reserves the right to offer discount and bonus programs to Customers at its discretion. The Customer can use promo code(s) when filling out the Order form. If the code is not provided in the corresponding section of the Order form, the promo code will not apply to the Order being placed.

The Company commits to providing equal access to discount and bonus program information for each Customer with no exceptions.

Upon your Order evaluation, the Company may request additional payment or additional time to work on your Order since the volumes of the work to be done to fulfill your requirements can only be defined after a manual review is performed. The Expert determines the final price after the manual review. The Customer may decide at their own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Expert. If the Customer wishes to stop working with Us, a refund will be processed according to the Refund Policy.

When placing Orders and buying Products from the Company, you can only use Visa, Mastercard, or AmericanExpress cards to recharge your Personal Balance. Should the case of partial or full payment reimbursement occur, you have the option to either proceed according to the Refund Policy or transfer the funds to your Personal Balance.

Pricing for the Services is subject to change.

All descriptions of the Services, prices, and payment terms posted on the Website are within our sole discretion and subject to change at any time without notice.

The Company may add new services for additional fees and charges, amend fees and charges for existing Services, or withdraw its offering at any time, at its sole discretion.

The price charged for the Service and payment terms will be the price and payment terms in effect at the time the order is placed.

Price increases will only apply to orders placed after such changes.

Note. When making payment for the Services, you may be charged additional fees arising on behalf of your bank. The Company is not liable or responsible for any additional fees, such as foreign transaction fees or other similar fees charged by your bank. Also, additional fees may apply based on your location and currency.

Direct interactions

The Company does not take part in direct interactions between Customers and Experts except when we consider it advisable:

•To ensure compliance with these Terms;

•To improve our Services;

•As stated in our Refund Policy.

Customers acknowledge and agree that Services are provided for the purpose of facilitating learning, not cheating. You agree not to inquire about the hiring of or to hire Experts to complete assignments, write papers, take quizzes, or otherwise do work on your behalf. Further, you agree not to use Services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution, or workplace.

Third-party payment processors

The Website uses various third-party payment processing services (collectively “Payment Processors”) to process payments and other monetary transactions for the rendered Services. You agree to the applicable Payment Processor’s collection and use of your personal information in accordance with the Payment Processor’s privacy policy, and to the Payment Processor’s services agreement.

We don't view or store your full credit card or other payment method information – instead, such information is provided directly to Payment Processors for their processing of your payment. For all purchases, our Payment Processors will collect your payment method details and charge your chosen payment method in connection with an order. For tax and financial reporting purposes, we store for a certain period of time only the following information: Customer's first name and last name, the last four digits of the card, the transaction number, and in some cases, the mobile phone number.

You acknowledge and agree that we are not responsible for any breaches of credit card or other payment method security or privacy.

You represent and warrant that:

•the account, order, and payment method information you supply to us or our Payment Processor, as applicable, is true, correct, and complete;

•you are duly authorized to use such payment method for the purchase;

•you will pay any charges that you incur in connection with the Services, including any applicable taxes;

•charges incurred by you will be honored by your payment method company;

•you will not allow anyone else to use your account and will not transfer your password to anyone else;

•you will report to us any unauthorized or prohibited access or use of your account.

If any of your account, order, or payment method information changes, you agree to promptly update this information so that we or our Payment Processor may complete your transactions and contact you as needed. We are not liable for any unauthorized use of your credit card, debit card, or other payment methods by a third party in connection with your use of the Services.

Order delivery

The Company is responsible for delivering the Service and meeting the deadline indicated in the Order.

The Customer's responsibility is to ensure the availability of delivery channels once the Service has been provided to the Customer. The Company will not be held responsible for an incorrect email address indicated by the Customers in their profile and for spam filters, Internet outages, and general Customer negligence to provide communication channels and other contact means beyond the Company's control. The Customer is encouraged to contact Support for any kind of assistance with Order Delivery.

The Customer is responsible for downloading the digital Product on time after the Service has been provided. In case the Customer does not need the completed Order, a specific refund policy may be applied upon the Customer's request. For more information on refunds, read our Refund Policy.

All Orders are delivered through our in-app Service via the Completed Orders tab. Once the Product is delivered, the Customer will receive an in-app notification. An email notification will also be sent to the registered email address with a link to the download page.

Customers are to review each Order carefully before approval. Once the Expert receives the entire agreed-upon sum, it is deemed that the Product is complete. Eight days after the deadline, if no Revision was requested, the funds will be automatically released as part of the Expert protection. For more information on refunds of completed Orders, read our Refund Policy.

Order revision

Free amendments are provided to the Customer by the Company to ensure the quality of the provided Product and total Customer satisfaction with the Product. To receive a free Revision of the Product, the Customer has to submit a written Revision request using the

Messaging System or Company's email. Such requests are accepted within fourteen (14) calendar days after the Order delivery date for a short type of Product (less than ten pages, tasks, slides, respectively) and within thirty (30) calendar days after the Order delivery date for or a large type of Product (more than ten pages, tasks, slides respectively). Should the Revision deadline be missed, the Customers may have their Order revised for additional payment, or the Customers can place an Order for Editing. In some cases, the Quality Assurance Department can submit free Order Revision after the indicated Revision deadline at their discretion.

The Quality Assurance Department reserves the right to decline a Revision request if the Revision instructions violate initial Order instructions. In such cases, the Customer may be requested to pay additionally for the requested changes or place an Order for Editing.

The Quality Assurance Department reserves the right to decline or limit multiple Revision requests if the Customer's behavior demonstrates blatant exploitation of the Expert or other unreasonable demands.

If the request meets all defined requirements underlined in these Terms, the Company will revise the delivered Product free of charge.

The use of products

When making a payment for an Order, you agree it is for personal and non-commercial use only. The payment you make reflects the time and effort put into conducting relevant research and preparation of your Order, as well as all the necessary maintenance and administration for Service delivery.

You are not to reproduce, modify, distribute, or display the Product in any way on the World Wide Web or in the form of a hard copy exceeding a reasonable limit necessary for personal use.

All Products are provided solely as an example of research, as a reference for learning purposes, or as a sample. All Intellectual Property Rights and Copyright remain with the Company.

All Products are not intended for submission directly or in substantial part as an assignment under the Customer’s name. The Company does not hold responsibility for the Product’s metadata. It is highly recommended to create a new file before using the Services.

Account suspension and deletion

You may delete your account at any time, by clicking the deactivate button in your account settings. ‍

Account deletion is a permanent action. If you decide later that you want to start ordering from us again or if you would like to use Products and Services that require an account, you will need to create a new one.

We may, in our discretion, without liability to you and without limiting our other remedies, with or without prior notice and at any time, decide to (i) suspend or deactivate your account and take technical and legal steps to prevent you from using our Website and Services at any time for any reason.

We reserve the right to suspend or deactivate your account and limit your access to the Services if you create more than one account or if any information provided during the registration process or thereafter is determined to be incomplete, inaccurate, outdated, deceptive, or fraudulent.

We reserve the right to deactivate unconfirmed accounts or accounts that have been inactive for a prolonged period of time. We also reserve the right to suspend and deactivate accounts of Customers who fail to comply with these Terms.

If your account is deactivated and deleted, the Company will have the right but not the obligation to delete your Content. The Company may use some Content according to these Terms and the Privacy Policy. Please be advised that we are legally required or entitled to retain some types of data (e.g. order history) after account deletion. We do this in line with applicable laws including for tax and accounting and fraud prevention purposes.

If the Company has suspended your account due to your actual or suspected breach of the Terms, such suspension will continue until the suspected breach is cured or otherwise resolved to the Company’s satisfaction in its sole discretion.

Intellectual property

The materials used and displayed on the Website, including but not limited to text, software, photographs, graphics, illustrations, artwork, video, music, and sound, and names, logos, trademarks, and service marks, are the property of the Company and are protected by copyright, trademark, and other laws.

Any and all such content may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any such material without the written consent of the Company.

Website trademarks all service marks, as well as all associated logos, related names, product and service names, designs, and slogans are trademarks of the Company.

You may not use such marks without the prior written consent of the Company. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

Company's responsibility

The Company has a zero-tolerance policy regarding plagiarism and fraud. We will not be held accountable if such unethical and illegal use of our Products and Website content occurs.

We strictly abide by all Copyright laws. Any malicious activity is solely the Customer's responsibility as per our Terms and Conditions.

While this Website may include links to other Websites, We do not condone, approve, or guarantee that the content of these links complies with the Terms and Conditions on the Website. Our Company does not own, is not responsible for, and does not contribute to or control any of the content stemming from the posted links on our Website. Visiting these links is agreed upon as your own risk based on the user agreement form submitted with your Order form.

Our Privacy statement posted on this Website may be referred to for more detailed information regarding our Company's practices and policies concerning the collection, storage, and use of Customers’ and online guests' information. To learn more about the security of your personal information while using this Website, please visit the Privacy Policy web page. It is important to note that We highly value the privacy of our Customers and will not disclose their personal and billing information to any third parties. The Company processes all transactions through a secure online payment system to protect your data.

Note: The Company cannot be held responsible if the information is disclosed without our consent or beyond our control. In case you have shared any of your personal information on our Website or the Internet, our Company is not responsible for the further use of this information by Experts or by any third parties. Should any privacy or security questions arise, the Customer is welcome to refer to our Privacy Policy.

Warranties

Once you have submitted your Order or Payment, you acknowledge and agree to all of the following statements:

•Your Use Of The Services Is At Your Own Risk.

•The services are provided on an “as is” and “as available” basis.

•We disclaim all warranties, representations, and conditions other than those expressly set out in these terms.

•Our Services and Products are solely intended for research, reference, or learning purposes.

•All Services rendered on this Website require Payment for the time and effort used to gather, organize, correct, edit, and deliver the Product. Additionally, Payment is used to maintain the Website for further educational use by our Customers.

•Other than a conservative number of printed copies for personal and educational use, the distribution, publication, transmission, modification, display, or derivative works shall not be created from the final Product delivered by the Company without prior written consent.

•Authorship rights and ownership of all Products from our Experts are automatically transferred to the Company and/or its Partners. You, the Customer, agree to destroy any delivered Products from the Company after your research/reference purposes for the Product have been met. No copies for redistributive purposes are allowed, nor are our Products to be used elsewhere without proper consent or citation.

•Our Company makes no warranties or representations of warranties regarding our Website or its materials, stated or implied, that arise by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warrant that arises from the performance or deal encompassing trade.

•The company does not guarantee that our operation will run error-free. We are not responsible for any repercussions from any errors on our website. It is up to the customer to ensure the accuracy, usefulness, or completeness of any opinion, information, advice, or other content related to the service or available on this website.

•The Company disclaims all liability in connection with any interactions, correspondence, transactions, and other dealings that you have with any third parties, including without limitation Experts found on or through the Website are solely between you and the third party (including issues related to the content of third-party advertisements, payments, services, warranties (including product warranties), privacy and data security, and the like.

•Under no circumstances will we be liable for any loss or damage caused by your reliance on the information in any content on this Website. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through this Website.

•The Company is not liable or responsible for any results generated through the use of the Website. We provide no warranty of any kind, either express or implied.

•The Company does not provide any warranties or guarantees regarding any Expert's professional accreditation, registration, or license.

If you provide the Services as an Expert:

•You represent and warrant that you are capable of fulfilling the Product per the Customer’s request;

•You warrant that you will keep all your information up to date on the Website by notifying the Company of any changes that would affect the accuracy of such Services;

•You acknowledge and agree that the Company may display advertisements on the Services in connection with your work without any payment obligation to you;

•You agree to use good faith efforts to provide Customers a professional-quality education experience;

•You are legally eligible to provide education services in the jurisdiction where you provide your activity;

•You have complied and will comply with all laws and regulations that are applicable to you.

Website content

We are acting as a passive conduit and may not be responsible for Content.

The Content may contain typographical errors, other inadvertent errors, or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on this Website or through the Services, subject to the following conditions:

•The Content may be used solely for internal informational purposes. No part of this Website or its Content may be reproduced or transmitted in any form, by any means,

•electronic or mechanical, including photocopying and recording for any other purpose;

•The Content may not be modified;

•Copyright, trademark, and other proprietary notices may not be removed.

Nothing contained on this Website should be construed as granting, by implication or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: as expressly permitted by these Terms; or with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.

Investigations

We reserve the right to investigate any and all reports, complaints, and claims and prosecute violations of the law or otherwise suspected misconduct to the fullest extent of the law.

Without limiting the foregoing, you acknowledge that the Company has the right, but not the obligation, at any time and without prior notice, to monitor access to or use of the Website or Services by any Customer, if we believe in good faith that it is reasonably necessary (i) to comply with any law or regulation or satisfy any legal process or governmental request (for example, a subpoena, warrant, order or other requirement of a court, administrative agency or other governmental body), (ii) to respond to claims asserted against the Company, (iii) to enforce and to ensure a Customer’s compliance with the Terms, including the investigation of potential violations, (iv) to conduct risk assessments, and prevent, detect and investigate incidents of fraud, security and technical issues, (v) to protect the rights, property or safety of the Company, its Customers or Experts, and (vi) for the purpose of operating and improving the Website and Services (including for customer support purposes).

You agree to cooperate with and assist the Company or its representative in good faith, in any such investigations, including by providing us with such information as we may reasonably request.

When an issue arises, we reserve the right to consider the Customer’s performance history and the specific circumstances in applying our policies to determine how strictly to enforce such policies in an effort to achieve a fair outcome for all parties involved.

Scope of service

The Company maintains this Website as a service to the customers community that visits the Website subject to these Terms. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Services may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons. We may provide access to third-party services and products from time to time or to our own products or Services. You acknowledge that the Website and any mobile applications are evolving and that the form and nature of the Website or mobile applications, including the Services, may change from time to time without notice to you.

Relations between the parties

The Services do not constitute an employment service and the Company does not serve as an employer of any Expert. Experts may use the Website only for the purpose of providing educational services subject to these Terms.

As such, the Company will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, workers’ compensation insurance, social security, or payroll withholding tax.

The Services provide connection to Experts who are willing to be engaged by Customers as independent contractors.

Each Expert controls the methods, materials, content, and all aspects of the Expert's educational services.

Customers are responsible for selecting the right Expert for their needs. Customers should review and investigate each Expert's self-reported credentials, education, and experience, as well as reviews from other Customers.

Feedback

You acknowledge and agree that we may provide you with a mechanism to provide feedback, suggestions, and ideas, if you choose, about our Services (the "Feedback").

By submitting any Feedback, you provide us a written consent to use your Feedback in improving and promoting the Services; you agree that submitting Feedback is gratuitous, unsolicited, and without restriction, and will not place us under any fiduciary or other obligation and that we are free to use the Feedback without any additional compensation to you, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone.

You further acknowledge that, by accepting your Feedback submission, the Company does not waive any rights to use similar or related ideas. You agree that we may, in our sole discretion, use the Feedback you provide to us in any way, including in future enhancement and modifications to our Services.

You hereby grant to us and our assigns a perpetual, worldwide, fully transferable, sublicensable, irrevocable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner for any purpose, or without it in any media, software, or technology of any kind now existing or developed in the future, without any obligation to provide attribution or compensation to you or any third party.

Limits

While using the Services, both Customers and Experts agree that they will:

•Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws, etc.;

•Provide accurate information to us and keep it updated;

•Use the Services and Website in a manner that is lawful, relevant, and proper to the applicable laws.

Any use of the Website that the Company, in its sole discretion, found inappropriate and/or offensive may result in suspension and/or deactivation of a Customer or/and Expert with or without notice.

manipulate the price of Services in any manner.

Notification

Unless you otherwise indicate in writing, the Company will communicate with you by email. You consent to receive communications from us electronically, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. You will be considered to have received a communication when we send it to the email address you have provided to the Company on this Website or when we post such communication on this Website. You should keep your email address updated on this Website, and you should regularly check this Website for postings. If you fail to respond to an email message from the Company regarding a violation, dispute, or complaint within 2 (two) business days, we will have the right to terminate or suspend your use of Services. ‍

To stop receiving specific communications from the Company, please, submit a notification to us by email at https://www.timeslab.ca/ in order to change the types and frequency of such communications.

Limitation of liability

Under no circumstance will the company be made responsible or liable for any direct, indirect, punitive, incidental, consequential, or special damages that arise from or are in any way related to the use of this website and any information provided by the website. The company aggregates direct damages resulting from the damage shall be limited to the greater of 100 us dollars or the amount paid by you for the service preceding the claim. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions the above limitations and exclusions may not apply to you. In such states or jurisdictions, company’s liability is limited to the extent permitted by law, thereby minimizing company’s liability to you to the lowest amount permitted by applicable law.

You acknowledge and agree that to the maximum extent not prohibited by law:

•The website does not guarantee your admission to any particular school or to any school or university at all.

•The website does not guarantee a significant increase in your estimates since the task of the expert is only to provide qualified assistance.

•The entire risk arising out of or relating to your use of the website and services is and remains with you.

International use

This Website may be accessed from countries other than the United States. This Website and the Services may contain products or references to products that are only available within the United States and U.S. territories. Any such references do not imply that such products will be made available outside the United States.

If you access and use this Website outside the United States, you are responsible for complying with all applicable local laws and regulations.

We make no representation that information on this Website is appropriate or available for use outside the United States. Those who choose to access this Website from outside the United States do so on their own initiative and at their own risk.

Indemnification

You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, directors, employees, and independent contractors, and any third parties providing content or services included in the Services harmless from any claim or demand (including, but not limited to, reasonable legal fees) made by any third party due to or arising out of your use of the Services.

Privacy

Our collection and use of information about Customers are governed by our Privacy Policy. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services, which you may not be able to opt-out from receiving.

Termination

We reserve the right to suspend or terminate your ability to use our Services even when you have paid the full amount if the information initially provided for registration on our Services or that is later subsequently modified, contains false or misleading information, conceals or omits any information We consider relevant; if you do not cooperate throughout the ordering process; if We suspect that you are involved in any fraudulent transactions; if We detect rude and/or inappropriate behavior, abuse of Experts and/or employees of the Company.

Any attempt to undermine or cause harm to the Website’s server or its Customers is strictly prohibited and will be subject to automatic account deactivation. This includes spamming, the transmission of malware and viruses, Trojan horses, or linking the sites and files that contain or distribute them.

We may deactivate your account and forfeit any fee to be paid at any time without prior notice if you are in breach of the terms of this Agreement.

The Company will be the sole arbiter as to what constitutes a violation of the Agreement.

Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

These Terms are the complete and exclusive statement of the agreement between you and the Company concerning the Services and/or any information or other materials available on, through, or in connection with the Services. These Terms replace and supersede any prior or contemporaneous oral or written agreement and any other communications between you and the Company.

Refund:
You are not entitled to a refund if:

•You used the Product for personal purposes or as a part of another Order on the Website. In that case, at least 70% of the contract price should be released. Yet, the sum may be modified according to the QA Department investigation.

•A lower grade than what was expected is received. Please keep in mind that we do not guarantee high grades. Our Website is a learning platform that cooperates with Customers and education Experts with the purpose of improving Customer’s educational levels. Thus, we can’t offer a refund for a claim of a failed course or a similar one because the Expert’s task is to help the Customer in accordance with the requirements set out in the Order. It is the Customer’s duty to perform educational tasks independently.

•The editing and proofreading Order did not meet your expectations. Your task is to provide Experts with clear requirements and expectations with respect to Order to be delivered. Thus we are not responsible for errors of contextual nature or instances of content originality problems in materials provided by you to the Expert. The Customer is not entitled to a refund if the Product delivery failed due to quality issues when it is an editing or proofreading order. Moreover, any attempt to choose editing/rewriting Orders as initial instructions and pressuring Experts to produce new content will be deemed as malicious acts.

The refund period has passed. Refunds are available within six months of the original transaction date. Money can be returned to the original payment method that was used for the initial purchase. If six months have passed since the transaction date, we cannot offer you a refund.

Refund processing

Once you receive the refund confirmation, the Company typically processes it within 3 business days. The Company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any bank service issues.

Please note that refund processing depends on the payment date (for your Order) and in some cases may have a sharply increased likelihood of experiencing some issue. Unfortunately, we have no control over this, as such refunds are processed by independent payment card network processors, which have their own rules. Therefore, we cannot handle your refund in such a case.

For the same reason, it is also not possible to route a refund from one payment method to another one (e.g., to a new credit card at a different company).

Chargeback

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of the Services, you agree that we may suspend access to any and all accounts you have with us. Fees incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider and disputes that require accounting or legal services shall be covered by you.

Expired account

In case your last activity on the Website as of the last payment date is for more than 180 (one hundred eighty) days, your account will be considered expired and get deleted. Along with your account or profile, all personal data processed by the Company will be erased.

Deletion of an account

You may request to delete your account anytime, by clicking the deactivate button in your account setting. However, there are no refunds for deactivation.

Before we permanently delete your account, there will be a 14-day window, during which the account will appear as temporarily deactivated. This step gives you space to decide if you would like to reactivate your account. If you have any money left in your account, please let us know by contacting our Support Team during this 14-day window.

In case we suspend or deactivate your account because of a breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused Services, any content or data associated with your account, or for anything else.

Payment services

We use third-party payment services to bill you through an online payments account in lieu of directly processing your credit/debit card information. Your paid balance is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers, and the Experts get paid for each confirmed Product. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.

Data provided by you

You agree and understand that billing information, which you provide to make payment for Services through the Website, namely your credit card information, is processed by our partners-payment providers only. We do not collect, store or otherwise process your billing information.

You agree that the Company will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions, and privacy policies of our partners-payment providers in addition to this policy.

You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Payments and taxes

Upon receiving payment from the Customer, we will hold such payment and disburse it to the applicable Expert when an ordered Product is ready (at the previously agreed price). Customers and Experts will be liable for all transaction fees related to the delivery and consumption of services through our Website.

Registering to become a user of the Website is free. However, when paying for the Order, the Сustomer may be charged a Service fee in favor of the Сompany additionally for using the Website. The Service fee is non-refundable except when the Order evaluation is 0% (zero percent).

Parties are responsible for paying all fees and applicable taxes associated with the delivery and consumption of Services through our Website. We charge Experts a commission for our Services. The Failure of the Expert to pay the required fees shall be a material breach of this Policy and Terms and Conditions.

Payouts

The Experts get paid for each confirmed Product by a Customer to their account on the platform. To make the payout, Experts may use our third-party payment services for secured transactions.

Other

Any payments made via our Website are made solely for the purpose of consumption and delivery of educational Services between Customers and Experts. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.

Authorship after a refund

If the Order is canceled, the Customer is prohibited from using the Products that have been provided before the cancellation. According to our Terms and Conditions, we keep full authorship of the Products from the canceled order, and you will have no right to use them. In addition, the Product will be uploaded to repository services repositories; thus, it will be marked as 100% not original.

Changes to this policy

We will post the changes or information about them on our Website, and we will notify you of major modifications by email or through our Website. The most recent version of this Policy will be maintained on the Website. Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens, we will not give you any notice.

DATA:
General

Whenever you access the Website, we collect log information and put cookies on your device, by which we track your activity on the Website. You can always opt-out of cookies except those without which the Website cannot work.

When you are a registered Customer, we may collect from you and process Cookie identifiers and data you specifically provide us with upon registration, including first name, last name, email, phone number, or social network ID (if assigned through Facebook or Google), time zone, IP address, and device type.

Specifically, if you are an Expert, we may also collect and process, besides the aforementioned information, the other data provided by you, including zip code, gender, year of birth, city of residence, and education experience.

We process your personal data only when we have lawful bases.

Data we collect: scope

The Company collects from you only the following information and only for the stated the below purposes:

•Account for Customer

The Company collects and processes personal data submitted by you upon registration and further editing of settings in your account. When using the Website for the first time, you have to accept our Terms and Conditions and other necessary policies (such as the Privacy Policy and Refund Policy) during the registration and agree to the processing of your personal data by the Company. For this purpose, you have to confirm the following declaration of consent by clicking on the “ACCEPT” button underneath (if you do not want to give consent, please click on “REJECT”; the use of the Website will not be possible then):Yes, I understand and agree to the Terms and Conditions, including the Privacy Policy and Refund Policy.

For registration purposes, you are obliged to submit the following necessary information: your email and password. The remaining information (first name and last name, phone number, date of birth, links to social accounts) is additional. You may edit your Account anytime with additional information. At the same time, you are not required to provide additional information not specifically necessary for the registration, it is your choice.

We are not responsible for any consequences caused by sharing your personal information with the Experts.

•Account for Experts

The Company collects and processes personal data submitted by Experts upon registration on the Website. For registration purposes, Experts submit their email and password, passport data (including its scanned copy), CV, documents that confirm education and payment data, and in some cases, billing address.

•Order Details

The Company collects and processes your order details, including all the information you mention when you fill out the order form. The same applies to the information shared with the Expert via Messaging System and the instructions for the assignment.

•Posting of Information

We process personal data freely submitted to you on the Website. This may be a survey you fill in on the Website or feedback you provide us with. The details of our communication include any information you provide us with when you contact our customer support team to ask questions and solve any possible problems.

The Company may also process information provided by you (including content and messages) that you post on/through our Website, including personally identifiable information. By doing so, you acknowledge that any information you share through the Services will be available to the Website and to the Experts. You also acknowledge that parts of your content cannot be deleted as it may be connected to the Services received by you and used by the Experts.

Unless you opt-out, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

•Service Use, Cookies, and Other Similar Technologies

When you use our Services, we monitor and analyze web traffic and keep track of your behavior while using our Services. We may receive information about your IP address, proxy server, operating system, web browser, or mobile carrier and location based on phone settings. It helps us research the market and increase the quality of our service here at the Website. Additionally, we use cookies to understand and remember your preferences for your future visits.

All Customers can choose to be notified by their browsers about each time a cookie file is sent. Also, they can turn off the cookies via browser settings. Please note that disabling cookies may affect or limit some features and functions on our Website. You will be able to place orders regardless of the cookies policies’ settings.

If you have already agreed to cookies on our website and want to change or disable them, please use the following instructions for your browser.

1.Safari

2.Google Chrome

3.Internet Explorer

4.Firefox

•Billing Information

When you pay for a service on our Website, you provide us with payment and other information about you. Please note that we do not collect, process, or store your payment card details or other payment-related information on our Website. We just send it to third-party payment providers. Without this data, the Company would not be able to bill and provide you with the Service you have selected.

At the same time, for tax and financial reporting purposes, we store for a certain period of time only the following information: the Customer's first name and last name, the last four digits of the card, the transaction number, and in some cases mobile phone.

•Sensitive Data

Unless you explicitly agree, the Company does not process your sensitive data.

•Pages on Social Networks

We maintain the Company's official pages on social networks, such as Facebook. When you make interactions with our social network pages, such as subscribe to the pages, leave comments or preferences (e.g., ‘like’ our posts), we can analyze this data to measure our efficiency and conduct an analysis of our social media marketing in our legitimate interests.

•Information Required for Submitting Tax Documentation

To comply with the applicable tax and accounting legislation, we may be required to submit various tax documentation containing your personal data. For submitting tax documentation, we may process your personal data, including but not limited to your full name, country of citizenship, permanent residence address, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identifying number.

Data we collect: purposes

We may process the personal data you provided us voluntarily for the purposes defined below. From our perspective, we process your personal data to personalize the use of the Website to the fullest extent possible and to provide you with high-quality Services under the Terms and Conditions.

•Provision of Services

We process your personal data to authorize access to our Services and to fulfill our obligations under the Terms and Conditions for Services provision. Specifically, we use your personal data upon registration to help the Experts find your account or profile in order to provide you the Services.Please note that without the information provided by you under our Terms and Conditions, we will be unable to provide you with the functionality of our Website and connect you with the Experts.

•Payment Services

In order for you to use the Services, you will need to provide payment (e.g., credit card details) and billing information through our partners – third-party payment providers, which process your personal data by applying encryption and other security measures. Please see our Refund Policy for more information.

We use third-party payment providers to bill you through an online account payment in lieu of directly processing your credit/debit card information. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.

We may also use your payment card transaction data as shared by third-party service providers to confirm a specific transaction occurred and that you qualify for a promotional offer; for example, the date and amount of your purchase and the last four digits of your card number so that we can verify your purchase with our records.

•Communications

We may contact you via email and other ways, including through publicly available notices, for Services-related purposes (welcome letter, security and legal notices, announcements, Website updates, reminders, suggestions, etc.). We may also use your data to enable you to communicate with the Experts.

Your contact data (including email, phone number, etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:

•Feature development and product updates;

•Marketing activities;

•Support updates;

•Other service updates for improving your experience.

Having received the communications from us, you are always able to opt-out of such communications in each message, excluding legal notices or changes to user settings on the Website.

•Marketing and Promotion

We may process your personal data in order to analyze, personalize and improve our marketing practices unless our actions in this regard require your specific consent. We can also send you direct marketing emails and special offers unless our actions in this regard require your specific consent. But you may always opt-out of our marketing messages, using the mechanisms described under the respective link in each message and through the user settings.

•Analytics and Development

In order to establish new ways to improve the Website, find the points of interest in our Services and for the purposes of analytics, we monitor and analyze the personal data you provide us with, including information you provide upon the registration, the web traffic, cookies and usage data, such as the date and duration of your visit, your location, type of the device you used during your visit and other relevant data on the use of the Website.

The purpose of such analytics is to understand Customer engagement and satisfaction with certain features in order to improve the Customer experience, develop new useful features, and streamline our Services.

We may also carry out polls and surveys through the Website using external compliant services. You are not obliged to respond to them, and you may opt-out of such polls and surveys through user settings. In order to inform, optimize and serve you relevant advertising based on your past use of our Services, we may process your Customer data and cookies.

•Support

In case of any disputes on the Website, we may use data (including communications) to resolve such matters, supervise Customer and Expert behavior on the Website, and respond to any complaints or requests.

•Compliance with Legal Requirements

We process certain payment information to comply with applicable legal requirements in the field of finances and/or accounting. We also may process the data collected on the platform in connection with legal requests we receive from you or any other competent person and/or body, and we may use this information to exercise, defend and/or establish our legal rights.

•Fraud Prevention

Certain information, such as your log information, payment information, and your behavior on the Website are subject to our supervision to prevent fraudulent activities on the Website and assist you with your needs.

•Changes

If the Website decides to change the purposes of processing specified above, we will inform you about such changes prior to the use of your personal data within the newly set purposes. The notification of such changes will be sent to your email, and you will have to provide your consent for the amended purposes unless the additional purpose of processing is compatible with those listed above.In case you do not want to provide us with the requested personal data for the purposes specified above, you may not have access to certain functions of the Services.

•Archival Purposes

We may archive your information in the event of a legal need to prove certain events (e.g., in the establishment, pursuit, or defense of claims), which is our legitimate interest.

•Responding to Contact Initiated by You

When you contact us (e.g., via contact forms, email, or chatbots), you may provide us with your contact info, which we may use to respond to you. Providing information about the Company is our legitimate interest.

•Combating Inappropriate Behavior and Promoting Safety

We examine information about the operation and use of our Website to verify Customers and accounts, enhance security and combat inappropriate behavior, spam, or fraud. In doing so, we ensure our Website is used in accordance with our Terms and Conditions and remains free of harmful and inappropriate content. Securing our Website and keeping it a safe place for our users is our legitimate interest.

•Aggregate/De-Identify/Anonymize Data

We may aggregate, de-identify, and/or anonymize any information collected through our Website and our services so that such information is no longer linked to your personally identifiable information (such as your name or email address). We may use aggregated and anonymized information for any purpose, including for research and marketing purposes, and we may also share such information with third parties at our discretion.

What are the legal bases for data processing?

As explained above, we use personal data in various ways depending on your use of our Website and/or participation in our services. We may process your personal data in reliance upon one or more of the following legal bases, depending on the circumstances:

•Processing is based on the consent you have given;

•Processing is necessary to provide our Services to you according to our Terms and Conditions;

•Processing is necessary for the purposes of our legitimate interests. Those legitimate interests are:

•Compliance with financial and accounting legislation;

•The assessment of the Company’s business efficiency by analyzing website traffic and financial performance indicators;

•Promotion of the Website through social media networks, media outlets, and affiliates, such as bloggers or influencers;

•Fraud prevention, ensuring the appropriate protection of personal data;

•Experts' verification.

•Where necessary, compliance with applicable legislation (e.g., data subject request processing);

•In exceptional cases, to protect your vital interests or vital interests of another person or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

In all cases, we will notify you about the applied legal basis for processing and other relevant details before we start the processing of your personal data on a specific legal basis unless we are not able to do so in accordance with our obligations under any applicable legislation.

With whom does the company share your personal data

The Company never shares, sells, or transfers your personal information to outside parties. However, this does not include the third parties we cooperate with to run our Website and provide you with the Services or Products you order online. Please note that such cooperation is possible only if those parties also agree to never share, sell, or transfer any information about our customers and visitors that they receive from us.For example, we may share your personal data with the following parties:

•Subcontractors

We engage subcontractors to help process personal data. These may include hosting service providers, IT specialists and technicians managing our technical infrastructure, service providers that ensure the functionalities of our Website, claims adjusters (including insurers), advertising and marketing companies, accounting and bookkeeping offices, and legal advisors. All subcontractors process data under contracts with the Company and only in accordance with our instructions.

•Advertisers, Advertising Agencies, and Intermediaries

Based on the information contained in cookies or other online identifiers (if they contain personal data), advertisers, advertising agencies, and intermediaries participate in the process of selecting the content of advertisements that are displayed to you on our website.

•Payment Intermediaries

When you pay for Services, we will provide your payment data to our payment intermediaries.

•Legal Compliance and Protection of the Company and Others

We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons:

•To comply with the legal process;

•To enforce this Privacy Policy or other contracts with you, including investigations of potential violations thereof;

•To respond to claims that any content on our Website violates the rights of a third party;

•To respond to your requests for customer service;

•To protect the rights, property, or personal safety of the Company, our agents and associates, and the public. This includes exchanging information with other companies and organizations for fraud prevention, spam/malware prevention, and other similar purposes.

By ticking the respective box when providing us with your personal data, you agree to such transfer and processing within the purposes set in this Privacy Policy.

For how long does the company store your personal data

We retain your personal data for different periods of time depending on the purpose for which it is processed:

•In Order to Perform the Services

We store your data as long as you have a user account on our Website. If you delete your user account or if we have to delete your account (e.g., due to your violation of the Terms and Conditions of our Website or violation of the law), we will delete or anonymize your personal data. However, we may retain some data for a longer time to comply with legal, tax, and accounting requirements (e.g. until the expiration of statutory limitation periods for contractual claims or limitation periods for tax liabilities arising from the fact that you purchased our services) or if the data is necessary for ongoing or anticipated legal proceedings. We make every effort to limit the retained data to the necessary minimum and to retain it for no longer than required.

•On the Basis of a Legitimate Interest (Ours or that of a Third Party)

We keep it until you object to the processing or until we determine that the data is no longer relevant or we have already fulfilled our purpose for using it.

•As Required by Law

We use the data for the time in accordance with applicable laws

•Based on Your Consent:

Until the earlier of (i) withdrawal of your consent or (ii) fulfillment of the purpose for which the data was collected.

Your rights as data subject regarding your personal data the company processes

•Right of Confirmation

You can obtain confirmation from the Company as to whether personal data concerning you is being processed.

•Right of Access ‍ You can access your personal data processed by the Company.
‍ •Right to Rectification
‍ You can ask the Company to have incomplete personal data requiring corrections completed.
‍ •Right to Erasure (Right to Be Forgotten)
‍ You can request the Company to erase personal data. In most cases, the Company will erase it unless otherwise required by legislation. To delete your personal data, you can:
‍ •Contact us at www.timeslab.ca. We will respond to your request to delete your information within five days and notify you of the outcome. In the request, you must state your full legal name, address, phone number, and email that you used to sign up to the website to identify your account. You must also provide a reason why you want your data deleted and list the information that you are specifically aware of as being processed and retained by the Company. If you wish for all the data to be deleted from the system, please state so in the official letter as well.
•Delete specific items from your account (such as your payment method, etc.).
•Delete your entire account.
‍ •Right of Restriction of Processing
‍ You can contest the accuracy of your personal data, or in case the Company is not interested in processing your personal data any longer, but you want the Company to do this for different reasons, for example, to bring a claim against somebody and, instead of the erasure of information, its processing will be restricted.
‍ •Right to Data Portability
‍ You can have your personal data transmitted directly from one controller to another, where technically feasible, and when doing so does not adversely affect the rights and freedoms of others.
‍ •Right to Object to Processing of Your Personal Data by the Company
‍ You can object to our processing of your personal data when the processing is related to the performance of our task carried in the public interest or the exercise of official authority vested in us. The other case is if we process your data for the purposes of the legitimate interests pursued by us or by a third party, and you believe that such interests are overridden by your interests or fundamental rights and freedoms. If you make a request with an objection to processing, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing.
‍ •Right to Withdraw Consent at any Time by Contacting Us
‍ After we receive a withdrawal request from you, we will process it in a timely manner, and we will no longer process your personal data unless otherwise set by law.If one of the aforementioned reasons applies, please contact us, as instructed at the end of this Privacy Policy. We shall promptly ensure that the request is complied with immediately. These requests are free of charge.If you believe that our use of your data violates your rights, you can lodge a complaint with the competent data protection authority. Please note that when the processing of your personal data is carried out for direct marketing purposes, you have the right to object at any time to such processing without providing any justification and we will no longer process your data for such direct marketing purposes.
‍ •Right to Request a Copy of Your Personal Data
‍ As a registered user, you can also check the data you have provided in your Account.
‍ •Right to Request the Company to Correct Any Information About You
‍ If you believe that it is incorrect, outdated, or incomplete, do not hesitate to contact us if you make a mistake during registration or when completing your user profile.We may ask you questions regarding your user account in an effort to verify your identity. We will make every effort to allow you to exercise your rights as soon as possible and no later than as required by applicable law. If we need to extend the processing period for your application in accordance with applicable law, we will inform you of the extension period and explain the reasons for the delay.Ensuring a high level of personal data protection is a priority for the Company.
‍ •Additional Information for California Residents
‍ The California Consumer Protection Act (the “CCPA”) requires us to provide California residents with some additional information regarding how we collect, use and share personal information. This Section 13(B)(i) only applies to “Personal Information” of California residents, as that term is defined in the CCPA, and it supplements the information in the rest of this Privacy Policy above. Data about individuals who are not residents of California may be handled differently and is not subject to the same rights described in this Section. This Section applies only to the extent required by the CCPA, so some personal information about Californians is not covered by this Section.
‍ •Exercising CCPA Rights
‍ If you are a California resident, California law may permit you to request that we provide you with:
‍ •The categories of Personal Information we have collected or disclosed about you in the last twelve months;
•The categories of sources of such information;
•The business or commercial purpose for collecting or selling your Personal Information; and
•The categories of third parties with whom we shared Personal Information.Access to and/or a copy of certain information we hold about you.
•An option to delete certain information we have about you.
‍ Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide services to you. If you ask us to delete it, you may no longer be able to access or use our Website.
‍ We reserve the right to verify your identity to our satisfaction before responding to your request, which may include, depending on the type of request you are making, the sensitivity of any data you are requesting, and the nature of your relationship with us: verifying your name, asking you to click on a link that we send to your email address, or requesting that you provide us with information about our relationship that only you are likely to have.
‍ •Shine the Light Disclosure
‍ California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

Other privacy commitments

•Cross-Border Transfers
‍ We process your personal data both within the United States and outside the United States. Although countries where we process data may have different laws, we take measures to ensure high privacy compliance.
‍ •Time for Reply and Reaction
‍ The Company will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if the Company is overwhelmed by the number of requests or the request at issue is complicated and requires a lot of action. The Company will inform you of any such extension within one month of receipt of the request, together with the reasons for such delay.
‍ •Security
‍ The Company takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage.
‍ •Accessing Account to Provide Support
‍ In exceptional circumstances, such as required customer support, our support specialists may need to access your account. When such an occasion occurs, they will be able to see the personal data submitted to your account.
‍ We undertake to always ask for your permission to access your account before we start troubleshooting. Please note that if you do not want to grant your permission to access your account, it may affect the time and quality of the provision of customer support.
‍ •Children’s Privacy
‍ The privacy of children is one of our concerns. The Services are not intended for use by children under the age of 16 without the express permission of their parent or legal guardian.
‍ If you are under the age of 16, you will need to get your parent’s/legal guardian’s permission before submitting any personal data to the Company. We may process the personal data of children under the age of 16, provided that data has been consensually provided by parents/legal guardians for the express purpose of using Services.
‍ •Breach Notifications
‍ If any of your personal data is in breach, we would inform you and the respective data protection agencies as to the accidents without undue delay if there are high risks of violation of your rights as the data subject. We would also do our best to minimize any such risks.
‍ •“DoNotTrack” Requests
‍ The Company does not share personal data with third parties for their direct marketing purposes. Also, our Services do not support “Do Not Track” requests.

Providing data is voluntary

Providing any personal data to the Company is entirely voluntary, which means you have no obligation to do it. However, providing personal data is necessary to create a user account and use our Website. If you do not provide the Company with your personal data, you will not be able to use all of the features on our Website.